Shark UR2500SR AI Ultra Robot Vacuum – Smart, Powerful, and Fully Autonomous Cleaning
- 🧠 Ultra Intelligent Cleaning: Features AI Laser Navigation and 360° LiDAR mapping to clean efficiently with real-time object detection and avoidance, even in the dark.
- 💨 Powerful Suction Performance: Captures dirt and debris on all floor types with high-efficiency suction and row-by-row cleaning logic for maximum coverage.
- 🗑️ Self-Emptying & Bagless: The self-empty base can hold up to 30 days of dust and debris—no need for additional bag purchases, saving cost and effort.
- 🐶 Ideal for Pet Owners: Tackles pet hair with ease using Shark’s self-cleaning brushroll that prevents hair wrap while picking up 50% more hair (vs. RV1100AE).
- 📱 UltraClean App Mode: Activate UltraClean Mode in the SharkClean™ app for dual cleaning passes—forward-backward and side-to-side—for deeper, gap-free cleaning.
- 🗣️ Voice & App Control: Compatible with Amazon Alexa and Google Assistant. Control schedules, zones, and cleaning modes from your phone or with voice commands.
- 🔋 Extended Runtime + Smart Charging: Delivers up to 120 minutes of cleaning time. If battery runs low, it auto-docks, recharges, and resumes cleaning where it left off.
- 🧭 Precision Mapping with No-Go Zones: Customize cleaning areas and define restricted zones to control exactly where the robot should or shouldn’t go.
- 💎 Built to Last: Shark engineers test every robot rigorously to ensure quality, durability, and long-term reliability.
- 📦 What’s Included: Shark UR2500SR AI Robot Vacuum, 30-Day Bagless Self-Empty Base, 2 Side Brushes.
Brand: Shark
Model: UR2500SR
Color: Black/Silver
Special Features: Self-Emptying, Smart Mapping, Bagless, AI Laser Navigation, Pet Hair Pickup, Alexa Compatible
Dimensions: 13.7″L x 13.7″W x 4.1″H
Pros:
*the vacuum runs as needed on a schedule and keeps up with daily maintenance.
* the app will let me know if the robot gets stuck
* the app allows me to schedule when I want to clean daily, and will automatically clean without me having to start it.
* the app will also allow me to clean rooms or parts of rooms as needed.
* I can put in 'no go' zones, so the vacuum will not clean certain areas (such as under the kitchen table where the vacuum tends to get hung up on all the chair legs.
Cons:
* is not super effective against our dog hair that gets embedded in our carpet--especially when she's shedding.
* I can't schedule cleaning of main rooms daily, with weekly sweeps of rooms less used (but closing the doors to those rooms works well).
* it doesn't do a super great job of cleaning the space directly next to a wall. I have to go through and sweep along the walls every few days.
Overall review: I like the vacuum for daily upkeep and cleaning. I have recommended this product to others, and am thinking of purchasing another for downstairs.
Customer service was friendly and was able to send a new, working verification link for my account. I have been using the new Shark for several days now. Setup was easy once the app recognized my login. I charged the Shark for a couple of hours, programmed it to learn the rooms/layout and then labelled each room as well as do not go areas. Overall, very easy to setup and use, especially with the auto empty feature. I have used iRobot vacuums in the past, and the Shark is very comparable in vacuum features. The self-empty base and bagless are nice upgrades to what I have used in the past. The Shark can get loud as others have commented. Overall, it is a good vacuum. I use it primarily for hard surface areas like the kitchen and breakfast / dining areas.
10/29/2023 Original Review for 1 Star:
I am not able to actually review the Shark I purchased. I have been trying to setup a new Shark Clean account to connect the app to the Shark. The app and website keep indicating my account is not verified and to click the verification link in my e-mail to verify my account. Each time I click the verification link, the website asks me to login but doesn't seem to verify my account. I have tried to verify my account through the app / phone and different computer browsers about 7 different times including requesting a new verification link e-mail. Each time I get the same error.
Disappointing as the first impression. I will call customer support when they open.
The one complaint I have the App based wifi connection process is terrible. More specifically the connection process to wifi used internally to the Shark. Once connected the app is ok. Not to go to techno nerd here but in simple terms. The connection sequence the Shark uses is far too slow, clumsy, and timeouts too quickly. I tried for almost 90 minutes to connect this device to my wifi per the instructions despite trying numerous times and variations of interpretations of the instructions the connection would start and right at the end it would fail. I am technically advanced I checked my wifi logs the Shark would timeout right before a network address was assigned.
I called Shark support they would have been helpful to a non-technical person as 1st level had me try what I had already done and then said 2nd level would call within 24 hours. No call from 2nd level. I decided to try one more thing to make the connection before returning the product. I pre-assigned a network address to the Shark which cut down on the negotiating time and allowed for a successful connection.
I am not going to say everyone will experience this problem but I can tell you my network gear is all less than a year old and it took high level technical knowledge to get a successful connection.
It was easy to set up. Took maybe 5 mins. The app is easy to use and very simple. I don't have to babysit this one, unlike my old one that got stuck all the time or lost in a room. It's scheduled to start in the morning when I get up for work. All I have to do is pick up any cat or dog toys that got drug out and empty the dustbin. I like that it talks to you when there is a problem. It'll tell you what's wrong so you don't have to figure it out. The only time it did that was when it picked up a dog treat that the dogs missed and it jammed up the roller. Took the treat out and pushed clean and away it went. It also sends messages through the app. But most of all I like the row-by-row vacuuming. It maps out your house and you can see where it vacuumed. Does a pretty good job at covering the entire house in about 45 mins. It will go empty its dust bin then go back to where it left off and continue vacuuming. Sometimes it makes no sense what it's doing or where it's going but it's a machine, not a person so it's only as smart as the person who programmed it. 😉 As long as I run it every day it does a good job of keeping up with the pet hair on the living room rug. Otherwise, it doesn't have enough power to pull up all the pet hair. But I tell people they're not designed to replace your vacuum, they just help keep it clean in between cleanings. Now with all this pet hair, it picks up every day, there is no way you only have to empty the dustbin once a month. I have to empty it at least once a week. Oh, and it's super loud when it's emptying itself and it definitely isn't quiet while vacuuming. While it is quieter than a regular vacuum but it's no quieter than the robot vacuum it replaced. I have carpet in the bedrooms and I'm sure it helps but they still need the real deal every few days. Overall I do like it better than the old one but honestly, I can't say that it cleans any better though it might be more thorough. The only reason it's better is that it is less of a hassle for me to operate and while it is running. If you're looking for an easy to use robot this is a good choice.
First, the good. The robot seems to have plenty of suction for me with 3 settings (eco, normal, max) plus the Ultra Clean setting and spot cleaning. I have all hard surface floors with two rugs. I always use the max setting and my house is small enough that the robot can do my whole house in one charge. It does a good job navigating my house when going from room to room and very cleanly makes it's way back to the base when it's done or needing to empty the vacuum mid job. I was pleasantly surprised that it was able to get over the edging for my kitchen as it's likely a tad over the max height limit of 0.75 inches that robot is advertised to handle. Sometimes takes a couple tries but it's yet to get stuck or fail to get over it. It does bump into some furniture and molding but so far has yet to scuff anything but itself and only on it's backside where there aren't any sensors. The manual states you need a fairly large open area for the dock but mine has done just fine having only about a foot of open space on each side. Another great plus is how easily this whole unit is to clean. The self cleaning brush roll does stay tangle free for the most part but if you have longer hair, you will need to pull it out every now and then. Thankfully Shark made this super easy to do. I love the bagless base unit and the vacuum and base pop open without any tools for cleaning. However if you have a pet, I'd say the base handles 30-45 days before needing to be emptied. Regardless, it's so easy to do that I wouldn't mind emptying it after every full use cause it's that easy and simple.
Now the bad. The app could use some improving. First, I found out the hard way and after days of frustration, that this robot has a character limit for wifi network names. I had a longer wifi network name which was preventing the robot from joining the network. I have several other smart home products and none of them had this flaw. Once I renamed my wifi network to something shorter, I was able to connect without further issue. Next, while I don't expect this thing to make perfect maps of my house on a single "exploration", there's no ability to improve the map. You either accept what it finds or have it start all over. The app should allow you to have the robot further explore a certain area you want it to make a more accurate map of. Next, the app won't tell you the progress of the cleaning job. The app doesn't tell you which rooms it's done cleaning, what progress for the whole job has been made, or progress within a specific room. Thankfully, these could all be remedied with updates so get to it Shark!
Overall, I'd definitely recommend this robot for anyone looking for a robot vacuum.
Hard flooring pet hair pick up is great
Carpet Pet hair pick up is okay
60 day bin is a lie, more like 2-3 days when you have four furry monsters running around the house
Does not replace your upright vaccum designed to go after pet hair, but will help reduce how often you need to pull it out.
Its a robot vaccum it drives around and assualts the floor for dirt and hair. I have 2 Huskies and 2 Cats, so pet is always all over. This little guy helps keep the hair down. *Note* this robot does not replace the use of a good upright vacccum designed to go after pet hair, it will reduce how often you have the pull the beast out of the closet, but it will not replace it. I have also owned and used Roomba models before this purchase and it is the same.
The Shark robot does a fantastic job on hard flooring to pick up pet hair, it does an okay job of getting the pet hair out of carpet. In addition it will get loose its mind if you have funiture with low profile legs that it could drive over. It can and will get stuck on them. The 60 Day container is a lie, I have to empty the charging stand every other day to every third day depending on traffic and the current condition of the Huskies coats.
Before utilizing this robot vaccum really good, I mean really really good. Then schedule it to run daily, including the weekends! It will help maintain that starting state. I'm no longer having to run my upright every day, now its down to once a week to keep up with the influx of hair as the husky explosivly shed their coats. The amount of Husky glitter has greatly reduced with this method. If you expect it to replace your vaccum and become the only work horse in the home to complete this task, make sure you have no pets, and minimal human occupains.