Shark UR2500SR AI Ultra Robot Vacuum – Smart, Powerful, and Fully Autonomous Cleaning
- 🧠 Ultra Intelligent Cleaning: Features AI Laser Navigation and 360° LiDAR mapping to clean efficiently with real-time object detection and avoidance, even in the dark.
- 💨 Powerful Suction Performance: Captures dirt and debris on all floor types with high-efficiency suction and row-by-row cleaning logic for maximum coverage.
- 🗑️ Self-Emptying & Bagless: The self-empty base can hold up to 30 days of dust and debris—no need for additional bag purchases, saving cost and effort.
- 🐶 Ideal for Pet Owners: Tackles pet hair with ease using Shark’s self-cleaning brushroll that prevents hair wrap while picking up 50% more hair (vs. RV1100AE).
- 📱 UltraClean App Mode: Activate UltraClean Mode in the SharkClean™ app for dual cleaning passes—forward-backward and side-to-side—for deeper, gap-free cleaning.
- 🗣️ Voice & App Control: Compatible with Amazon Alexa and Google Assistant. Control schedules, zones, and cleaning modes from your phone or with voice commands.
- 🔋 Extended Runtime + Smart Charging: Delivers up to 120 minutes of cleaning time. If battery runs low, it auto-docks, recharges, and resumes cleaning where it left off.
- 🧭 Precision Mapping with No-Go Zones: Customize cleaning areas and define restricted zones to control exactly where the robot should or shouldn’t go.
- 💎 Built to Last: Shark engineers test every robot rigorously to ensure quality, durability, and long-term reliability.
- 📦 What’s Included: Shark UR2500SR AI Robot Vacuum, 30-Day Bagless Self-Empty Base, 2 Side Brushes.
Brand: Shark
Model: UR2500SR
Color: Black/Silver
Special Features: Self-Emptying, Smart Mapping, Bagless, AI Laser Navigation, Pet Hair Pickup, Alexa Compatible
Dimensions: 13.7″L x 13.7″W x 4.1″H
I had an issue ONE time, and found the customer service quick and helpful. AND...my ISSUE WAS RESOLVED! Fast Forward to now and I've had this self emptying Shark Robot for a week now, and I LOVE IT! At first launch and adding to the APP, the mapping failed, as did the Robot WiFi connection. I blame this on TWO things that were NOT SHARK PROBLEMS.
FIRST is that the battery arrived needing to be charged. This is only a problem because the "Mapping" of your house requires about 30 mins, and the APP wanted me to Map immediately after adding the Shark Vacuum. Hard to do with a near empty battery. (Also Note* I added everything at night and allowed the battery to charge. However, when I woke Up the next morning- it was like I never added the Vacuum Robot to the App.)
My SECOND item is that I SHOULD HAVE done a power recycle (Reboot) of my phone before starting adding this vacuum to my Shark App.
So, after a reboot of my phone, and with a Fully Charged Battery - I started the Whole procedure again FROM SCRATCH. This time it worked GREAT! Added the Robot to my profile, Mapped the house, set up my rooms, and then actually Vacuumed. Everything has worked to my satisfaction.
MY ADVICE: CHARGE BATTERY FULLY BEFORE EVEN STARTING THE APP INSTALL AND MAPPING PROCESS.
That being said, I have had the house vacuumed 3 times now, and I'm embarrassed to say how much dirt was picked up. It returns to base during the run to empty the collection bun (all automatic,) and then gets back to it.
I did think it was done when it returned to the base station, and was a bit startled when it started vacuuming again on its own 2 hours later. At first I was convinced my robot was possessed by "Chucky"; but. then realized it was charging battery back up before completing the cleaning of the rooms I had told it to clean. So if this happens to you - Don't Call A Priest...just know batteries don't necessarily last long enough to clean the WHOLE house without a re-charge in between.
I would 10/10 buy this again! Hope it continues to keep me this Happy! Stay Safe and Healthy Friends!
But the inbetween time it’s nice to set it and forget it. You don’t even have to be home to use it.
Love Shark Matrix, it does better job of cleaning, is faster than AI Ultra and less noisy. Both does excellent job of mapping the house and emptying in the bin and has matrix cleaning feature. AI Ultra which I got had only one slim brush whereas Matrix has 3-sided longer brush but has no edge cleaning feature like AI Ultra has. Overall Matrix is more powerful than AI Ultra no matter which model you buy. I highly recommend Matrix over AI Ultra.
It took a few days, and a few uncloggings, but my floor is now clean!
It's also very quiet, I no longer have to suffer headaches when the carpets need cleaned. I actually expected a bit more sound from something that works so well on my neglected carpets.
Otherwise I just press the button and off she goes. Very thorough. Shocked at the amount of stuff it seems to find. And the big bonus is self emptying. It’s like my cat going to her litter box except it’s my little helper. Then I only have to empty all the contents like once every couple weeks. Dependents on how much she collects.
I look forward to pressing that button and being able to have my coffee and just ride my exercise bike, or do some work or other multi tasking things I may want to do knowing the vacuuming is done.
In fact I’m about to have the living room vacummed now!!!
1. If you set it to empty and recharge it will not finish cleaning until it is completely recharged even if there is very little left to clean.
2. The cleaning map will show you what was cleaned but only after it is complete. You cannot see what has or hasn't been done while the vacuum is working.
3. You can't set the sequence. It would be nice to be able to get certain rooms done before others.
4. The map should show the location of the vacuum. If the vacuum has an issue, if the location was shown on the map it would be easy to find. Walking around listening for it works but the map would be better.
This is a really good vacuum and we like it a lot. The things I would change are VERY minor and do not affect the cleaning capability of the vacuum which is great.
However, THIS Shark self-cleaning vacuum has been absolutely amazing!!! It's able to suck up all the dog hair, the only time it gets clogged is if I accidentally leave out too much dog toy fluff 😅 I've had the vacuum for several months now and it continues to run smoothly! It almost always finds its way back to the charge unless I've let out too many obstacles. It's a great vacuum and if you have dogs like me just schedule it to vacuum every morning and you'll have a clean house with little effort!
Highly recommend
Update: I did get the app to work by turning off the switch on the base , then turning it back on and starting the process all over again.
This thing reliably navigates our house and most obstacles every day. We have carpet and tile, and it seems to do fine vacuuming both even though we have it set to normal vacuum power.
Speaking of power, it seems much quieter and more effective than it's (more expensive) competitors of its generation. Again, we use normal vacuum power, not max, because it is quieter and more effective than our experiences with Roborock S5, iRobot Roomba with the double rollers and camera, and others.
We really like the thing. It picks up plenty of dust, dirt, fur and hair every day. The self-empty feature is so helpful for any floor larger than a couple decent sized rooms.
I'm quite impressed with it's navigation. When I pick it up to move it out of my office before a meeting, I press the clean button and close the door, and it seems to determine it's location in the house within a few seconds.
We tried many more expensive robots and found them lacking for what we want--reliable, no cameras, easy to maintain. This little thing does the job and does it well. Impressive machine.
I have two dogs, one with a heavy undercoat. Now the only part of the house with any dog hair is the stairs, which the vacuum always identifies as a ledge. Unlike the early, suicidal roombas, these are able to detect the ledge and don’t try to jump.
We replaced an old Neato D4 with this Shark (we named it "Dusty"). Our old Neato was having less and less battery life, taking 4+ hours to "recharge to continue", and forgetting that parts of our house existed. I was initially nervous about getting this as a replacement, due to some of the other reviews which said they had trouble getting it connected to their Wifi, and had trouble making a home map.
However, my experience has been wonderful. It connected to my Wifi on the first try, and made a correct map of our house on the first try. I then tested the "5x5 matrix" mode, and it went to the right room and cleaned just as described.
Next, I tested "clean the whole house". It cleaned every room (not like the old one), came back to empty the hopper and went right back out to finish the job. It completed it's task with battery power left. I am very happy with the results.
I was also able to set-up specific rooms, but I haven't actually tried to send it out on a "clean this room only" job. But based on my experience so far, I expect that to work as well.
She was taken back after I installed the Shark Clean app on her phone and showed her that she can create a scheduled time and day to clean a room, all rooms, spot clean an area within a room or Ultra Clean a room along with alerts, notifications and a clean report all through the phone app while she's doing other things.
IMHO I think the smile on her face says it all! Well worth the money spent!
My other vacuums would get stuck under my cabinets and this one doesn’t! I still haven’t used the app much, I just walk over and push the Clean button it’s faster lol. Now if I could just get one that would dust, laundry & clean dishes too LOL! Hey a girl can dream!
The vacuum isn’t as loud as everyone makes it seem- it’s quieter than a normal upright vacuum.
It does an amazing job on hardwood floors, low pile carpets/ rugs, and high pile carpet/ rugs at getting all of the dog hair, human hair, dust, dirt, and debris. We have 2 dogs- one doesn’t shed and is hypoallergenic (malshi) and one large dog who sheds like crazy (Kelpie mix), and a kid who he and his friends are constantly bringing in dirt.
The new edge cleaning feature really does an amazing job at getting all of the corners and along the walls.
I only had to map my house out once and it got an accurate mapping right away (be prepared to run around and move all furniture that you typically would move to vacuum, you have to be quick because the mapping is quite a fast process).
The only down side is it takes 6 hours to charge for an hour and a half (ish) of run time and for 150sq ft it takes about 20 min to do its job.
***Also let me save you lots of research time- this new version only has one side brush because of the blower- the old versions had two and Amazon and a lot of other places haven’t updated that yet- but it says on the box if you look closely so don’t worry when you only see one brush like I did lol.
Overall, I’m so happy with this purchase! It’s an amazing robot vacuum!
Only downside is that shark does not have an “invisible wall” feature like iRobot roomba does, you can use magnetic strips but they’re kind of an eye sore.
Our daughter and son-in-law got one at Christmas and loved it for their all wood floor house! So we decided to order one also and this was the best price of anywhere we found! It is super easy to use, and really pulls that dirt out of the carpets and off the wood floors! It’s truly amazing to watch them work, but then again, I am a senior!
***Update! The vacuum is going strong! The brushes that came on the unit ended up ripping off the base where they connect to the plastic bit that connects to the vac but I bought Amazon generic replacements and haven't had an issue since. Love this vacuum, total recommendation! The tank did end up holding its weight for capacity, I still won't say 1 month but it's long enough to not worry about it to often which is all that matters. Maybe 2 1/2 - 3 weeks. Love it, we named him Jerry. Ha
Pros:
Not noisy compared to Roomba except to dump which takes seconds.
Great suction and manages several rug heights.
Technology for mapping, covering the floor in total even with restarts, and emptying itself is fabulous.
No bags required.
See below on the cons - was able to set that area as a no-go zone and still do the master.
For mapping, was able to easily merge areas that were not square or rectangle, or odd shapes to label as the family room.
Cons:
I have a high shag rug in the master that the twirly thing got hung around. It maybe just because it was first run and kept turning but I don’t plan to use it on that rug.
Cannot schedule by room at this time. For now, I just start the family room when I go to bed. It takes a recharge to finish it but that is ok since it is at night.
Battery will only go to 40% and it takes it back to recharge. I have not found where you can reduce.
Most of vendor sites and YouTube reviews have not caught up to this new feature addition. Indeed, Shark has not done a great job getting the word out about and the new feature doesn’t even really jump out at you on the box art if you don’t know what you are looking for.
When I first opened the box to unpack the vac I was initially disappointed to see only one side brush and that the motor attachment for the right side brush was now gone. My initial reaction was that Shark pulled a fast one and cut corners after the vac received so many good reviews. But that does not appear to be the case. Instead they replaced the right side brush with a blower to blast dirt away from walls and corners where side brushes can’t otherwise reach. Indeed, side brushes a notorious for pushing debris into edges and corners (hockey stick effect). They call the blower CleanEdge and you can find info about it on the box if you look closely enough. But again, many vendor sites and video reviews still show the old model with two side brushes and no blower.
The CleanEdge does seems to work pretty good on hard floors, which I have a lot more of than carpet. So this is a bonus for me. I’m not sure if it’s as ideal as having two side brushes for people with a lot of carpet. Time will tell. I am sure some will ask why they didn’t keep both side brushes and add the CleanEdge blower, but I suspect the answer is a combination of cost control (not increasing price) and battery life.
Dropping one side brush also probably doesn’t affect performance much, and may even improve it a bit depending on your needs. Programming just alters how the vac approaches edges to ensure a the side brush is always facing the right direction. And as I mention above, side brushes can hockey sticke debris into edges and corners a robot vac can’t reach. Adding an edge blower is a better way to counter that hockey stick problem than just adding more hockey sticks.
Anyhow, I wanted to post that I am happy with the upgraded model for my needs. However, depending on what you prefer (second side brush, or edge blower), you might need to do some added digging on vendor sites to see which model they are now shipping.
It can still be interrupted by random small items like a cat toy or a child's action figure.
The anti-hair roll works good but not perfect.
The feature of returning to its base to empty or charge the battery then resuming the job works great.
edit: even with the drawbacks, it's still a lot less maintenance and doesn't miss places, and the self-emptying is an essential feature, so I changed my rating to 5 stars.
This thing clears up after a Dog and Cat nicely … I have to empty the container weekly but that’s ok. Just have to make sure we don’t leave anything on the floor that it can Getting its way like power cables or dryer sheets. My Daughter named her Berta lol
Update 9/19/2023 Make sure you clean and replace the filters when needed.
I hate Vacuuming this is miracle device
Another update 3/22/24 look at the photos of the clean out chamber still cleaning up like a charm one photo is 14 days of cleaning the other is one day.
Super easy to set up. I was concerned as Bruce seemed to wander a lot on his initial travels to check my house. First time I ran Bruce he did great. Really pulls up the deep down dirt! Cleaning lady was here Wednesday and Friday it had to empty once to finish. So it is getting deep cleaning done. Easy to empty tank and easy to clean filters. The initial meeting of my cat and Bruce under the bed was quite humorous. She growled and I heard whisking noises and here comes Bruce with the cat right behind him 😳. Very pleased with my purchase.
Loud when discharging into the bin, but to be expected to pull all the debris from the vacuum into the reservoir.
Appears to pick up much better than the unit it is replacing and the row by row cleaning leaves much more satisfying lines in the carpeted areas, also a huge improvement over our previous robot.
Overall, very satisfied a couple days in!
I received the vacuum quickly and it was well packed. Setup, including unboxing, scanning instructions, connecting the robot and starting it charging took less than 10 minutes. The app guided me clearly through every move, even though I am not very techy.
After charging for a few hours, the app indicated that the vacuum was ready to explore, so I tapped the indicated place and the robot set off around the house. Within a short time, it was finished, and the map was very accurate. I labeled the rooms (drag and drop, took 2-3 minutes) and scheduled cleanings. I sent the bot to start cleaning, and it quietly and systematically cleaned the first couple of rooms, returned to base and emptied, recharged, and resumed cleaning.
The robot rarely bumps into anything, and cleans very quietly. The base that empties the robot is a bit noisy (sounds like a regular vacuum cleaner), but it is quick and tolerable. So far no issues with my long hair wrapping around the brush roll, and the cat appears to approve.
This device will help my house look spotless with basically no effort in my part! I don’t know how people live without one.