Contact Us
We're here to help! Whether you have a question about our products, your order, or anything else, please feel free to reach out to us. We value your feedback and inquiries.
Get in Touch
Email Us
For general inquiries, product questions, or support with your order, please email us at:
We generally aim to respond to email inquiries within 24-48 business hours.
Call Us
You can also reach us by phone or Whatsapp (please note this is a UK number):
Phone: +44 7440 218303
Please refer to our Customer Support Hours below. For the quickest and most detailed response, especially outside of regional phone hours, we recommend contacting us via email.
Customer Support Hours
We offer 24/7 Global Support for email inquiries and access to our online resources.
Our dedicated support teams are available to assist you during the following regional business hours:
- Americas: 9:00 AM – 5:00 PM (EST/PST)
- Europe: 9:00 AM – 5:00 PM (GMT/CET) - This includes UK support.
- Asia/Pacific: 9:00 AM – 5:00 PM (JST/AEST)
While we strive for 24/7 email support, please allow up to 24-48 business hours for a comprehensive response, particularly for complex inquiries.
Registered Office Address
For formal correspondence, our registered office is:
ELITE FROST LIMITED
Flat 7, Dune Crest
105 Banks Road
POOLE, Dorset
BH13 7QQ
United Kingdom
Company Registration Number: 15261001
Frequently Asked Questions
Many common questions are answered on our FAQ page. We recommend checking there first!